Community Update

Terrible, over-salted food, combined with terrible customer service. I went to El Ranchito for the first time last night after hearing great things about it. I ordered two carne asada burritos and added sour cream and cheese. I also paid for a 16oz container for the green salsa my wife wanted. The total came to $19.05. I could not believe how expensive it was compared to all the other places I have tried and enjoyed. I brought it home and my wife and I sat down to eat. We had to heat the burrito’s up because in the five minutes it took me to drive home they were no longer hot but slightly warm. We took our first bites of the burrito and after a few bites my wife mentioned that it was very salty. I had to agree, it was like eating a salt lick. The green salsa was super watered down and had an unsatisfying flavor. Unable to eat our food we wrapped it up and planned to call a manager to have the issue addressed. The next day I called El Ranchito and spoke with a female supervisor/manager. I informed her about the food and she told me that there was nothing she could do. That El Ranchito under salts the food so that customers can add more salt if they wanted. I informed them again that it is inedible and cost me $20. She said “well we had 100 customers yesterday and no one else complained so it could not have been salty.” In the end I had to hang up the phone because it became apparent that El Ranchito does not care about a customer’s opinion and unless more complain they will do nothing. STAY AWAY FROM EL RANCHITO. There is a wonderful place off of Margarita and Pauba called Jilberto’s. Go there.